Privacy Policy

In this Privacy Policy, the following terms carry the meanings defined below:

• "wak100" / "we" / "us" / "our" refers to the wak100 online betting platform, accessible at wak100.pro and any associated mobile-optimised URLs.
• "Member" / "you" / "your" refers to any individual who has registered a wak100 Account or who accesses the Platform in any capacity.
• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, directly or in combination with other data, including name, email address, phone number, national identity number, IP address, and payment details.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, storage, use, disclosure, erasure, or destruction.
• "KYC" (Know Your Customer) means the identity and age verification process wak100 conducts to confirm a Member's identity, age, and residential address.
• "Third-Party Processor" means any external organisation that processes Personal Data on wak100's behalf under a contractual data processing agreement.
• "Cookie" means a small text file placed on your device by the wak100 Platform to facilitate session management, analytics, and personalisation.
• "Sensitive Data" means a subset of Personal Data that warrants heightened protection, including financial account details, identity document numbers, and any data that could be used for identity theft or fraud.

wak100 collects the following categories of Personal Data from Members and Platform visitors:

wak100 collects Personal Data through the following channels:

• Directly from you: when you complete the registration form, submit KYC documents, make a deposit or withdrawal, contact customer support, or respond to a promotion.
• Automatically via the Platform: through server logs, session tracking, and cookies that capture technical and behavioural data every time you visit or interact with the wak100 website or mobile interface.
• From Third-Party Processors: identity verification providers may return enriched verification data (e.g., document authenticity scores, facial match confidence) to wak100 following a KYC check; payment processors confirm transaction status and account ownership.
• From publicly available sources: in limited compliance or fraud-prevention contexts, wak100 may cross-reference publicly available information (e.g., sanction lists, politically exposed persons databases) to fulfil its legal obligations.

wak100 does not collect Personal Data from social media platforms, advertising networks, or data brokers for the purpose of building Member profiles.

wak100 processes your Personal Data for the following specific, documented purposes:

• Account Management: creating, maintaining, and operating your wak100 Account, including authenticating logins, updating account details, and managing responsible gaming settings such as deposit limits and self-exclusion.
• KYC & Age Verification: verifying that you meet the minimum age requirement of 21 years and confirming your identity and residential address in Indonesia, as required before processing withdrawals and at other compliance checkpoints.
• Payment Processing: facilitating deposits and withdrawals via Indonesian bank transfers (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), and reconciling transaction records.
• Regulatory & Legal Compliance: meeting obligations under applicable anti-money-laundering (AML) frameworks, record-keeping requirements, and responding to lawful requests from competent authorities.
• Fraud Prevention & Platform Security: detecting, investigating, and preventing fraudulent activity, multi-accounting, bonus abuse, and any other conduct that threatens Platform integrity or the safety of other Members.
• Customer Support: responding to queries, complaints, and formal dispute submissions, and improving service quality through support interaction analysis.
• Responsible Gaming Monitoring: identifying behavioural patterns that may indicate problem gambling and proactively reaching out to at-risk Members in line with our Responsible Gaming Policy.
• Personalisation & Marketing (with consent): sending you promotional offers, bonus notifications, and Platform updates relevant to your game preferences and activity — only where you have opted in or where we have a legitimate interest to do so.
• Product & Platform Improvement: using aggregated, anonymised analytical data to understand usage patterns, improve user experience, and develop new features.

wak100 processes Personal Data on one or more of the following legal bases:

• Contractual Necessity: processing required to perform our obligations under the Member Agreement — including account creation, payment processing, and customer support — is carried out on the basis that it is necessary to deliver the service you have contracted for.
• Legal Obligation: certain processing activities — including KYC, AML transaction monitoring, and retention of financial records — are mandated by applicable law and are carried out to ensure wak100 meets its regulatory obligations.
• Legitimate Interests: fraud prevention, Platform security, responsible gaming monitoring, and aggregated analytics are processed on the basis of wak100's legitimate business interest, provided that interest is not overridden by your fundamental rights and freedoms.
• Consent: where wak100 relies on your consent — for example, for non-essential marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6.1 wak100 does not sell, rent, or transfer your Personal Data to third parties for their own commercial purposes. We share data only in the circumstances described below:

• Payment Processors: your bank account name and number or e-wallet details are shared with our payment gateway partners solely to execute deposit and withdrawal transactions. These partners process data under strict contractual obligations and applicable financial services regulations.
• KYC & Identity Verification Providers: identity document images and biometric data collected during KYC verification are transmitted to our certified identity verification partners for document authentication and facial matching. These partners are contractually prohibited from using this data for any purpose other than verification on wak100's behalf.
• Game Content Studios: when you play a game provided by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft), your session data and wagering activity may be shared with that studio's servers solely to deliver the game experience and calculate outcomes. Game studios do not receive your financial account details.
• Legal & Regulatory Authorities: wak100 will disclose Personal Data to law enforcement, financial intelligence units, or other competent authorities where required by law or in response to a valid legal order. wak100 will notify you of such a disclosure where it is legally permitted to do so.
• Professional Advisors: legal counsel, auditors, and compliance consultants engaged by wak100 may access relevant Personal Data under strict confidentiality obligations in the course of providing professional services.

6.2 All Third-Party Processors engaged by wak100 are bound by data processing agreements that require them to implement appropriate technical and organisational security measures, process data only on documented instructions from wak100, and not engage sub-processors without wak100's prior written authorisation.

7.1 wak100 retains Personal Data for the period necessary to fulfil the purposes for which it was collected, or for the minimum period required by applicable law, whichever is longer. The following standard retention periods apply:

7.2 Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Anonymised aggregate data — which cannot be used to identify any individual — may be retained indefinitely for statistical and analytical purposes.

7.3 Where a legal dispute, regulatory investigation, or compliance review is ongoing, relevant Personal Data will be preserved until the matter is resolved, irrespective of the standard retention periods above.

8.1 wak100 implements a layered set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS/SSL): all data transmitted between your browser or app and wak100's servers is encrypted using current-generation TLS protocols.
• Encryption at Rest: sensitive data — including identity documents and financial account references — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: access to Personal Data is restricted to wak100 personnel and authorised Third-Party Processors who have a documented need for that access. Role-based permissions are enforced, and all access is logged and auditable.
• Multi-Factor Authentication (MFA): administrative access to systems that hold Personal Data requires MFA. We strongly recommend Members enable any available 2FA features on their wak100 Accounts.
• Penetration Testing & Vulnerability Assessments: wak100 undergoes periodic third-party security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: wak100 maintains a documented data breach response procedure. In the event of a confirmed breach affecting Member data, affected Members and relevant authorities will be notified promptly in accordance with applicable legal obligations.

9.1 wak100 uses cookies and similar technologies (including local storage objects and session tokens) on the Platform. These serve the following functions:

• Strictly Necessary Cookies: required for the Platform to function. These include session authentication tokens that keep you logged in during an active session, security tokens that prevent cross-site request forgery, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: remember your preferences such as language settings, preferred game lobby view, and responsible gaming reminder intervals. Disabling these cookies will cause your preferences to reset on each visit.
• Analytical Cookies: collect aggregate, anonymised data about how Members navigate the Platform — pages visited, features clicked, time spent per section — to help wak100 improve user experience. Individual Members cannot be identified from analytical data.
• Marketing & Attribution Cookies: where you have arrived at wak100 via a promotional partner link, attribution cookies record the referral to ensure proper commission tracking. These do not collect or expose your Personal Data to the referring partner.

9.2 You may manage your cookie preferences through your browser settings. Please note that disabling all cookies may impair the functionality of the wak100 Platform, including your ability to log in and place bets. Instructions for managing cookies in major browsers are available in each browser's help documentation.

9.3 wak100 does not use cross-site tracking pixels, third-party advertising cookies, or behavioural retargeting technologies on the Platform.

10.1 As a Member, you hold the following rights with respect to the Personal Data wak100 holds about you. To exercise any of these rights, contact our support team via live chat or email at [email protected] with the subject line "Data Rights Request":

• Right of Access: you may request a copy of the Personal Data wak100 holds about you, together with information about how it is being used. wak100 will respond within 30 days of a verified request.
• Right to Rectification: if any Personal Data we hold is inaccurate or incomplete, you have the right to request that it be corrected. For certain data (such as your registered name), correction will require supporting documentation.
• Right to Erasure: you may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where you have objected to processing based on legitimate interests. This right is subject to wak100's legal retention obligations — we cannot erase data we are required by law to keep.
• Right to Restrict Processing: you may request that wak100 restrict active processing of your Personal Data — for example, while a rectification request is under review, or where you have contested the legal basis for processing.
• Right to Data Portability: you may request a copy of Personal Data you have provided to wak100 in a structured, machine-readable format (e.g., CSV or JSON), where processing is based on consent or contractual necessity.
• Right to Object: you may object to processing carried out on the basis of wak100's legitimate interests. wak100 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, or the processing is required for legal claims.
• Right to Withdraw Consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal.

11.1 The wak100 Platform is strictly for adults aged 21 years or older. wak100 does not knowingly collect Personal Data from persons under the age of 21.

11.2 Age verification is a mandatory step in the KYC process. Any Account found to belong to a person under 21 will be closed immediately. All Personal Data associated with the underage Account will be deleted in accordance with applicable data protection principles, except to the extent that retention is required for legal compliance or fraud investigation purposes.

11.3 If you are a parent or guardian and believe that a person under 21 in your care has registered a wak100 Account without your knowledge, please contact us immediately at [email protected]. We will take prompt action to investigate and, where confirmed, close the Account and delete associated data.

11.4 Parents and guardians are encouraged to install parental control software on shared devices to prevent underage access to online gambling platforms.

12.1 In order to deliver the wak100 Platform to Members across Indonesia — including Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, Makassar, and all other regions — certain Personal Data may be transferred to and processed on servers located outside Indonesia. This may include transfers to the servers of our KYC providers, payment partners, and game studio infrastructure hosted in Singapore, the European Union, the Isle of Man, Malta, or other jurisdictions.

12.2 Where Personal Data is transferred internationally, wak100 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under applicable Indonesian data protection law. These safeguards may include:

• Contractual data protection clauses incorporated into our agreements with Third-Party Processors;
• Transfers to jurisdictions that are recognised as providing adequate data protection;
• Binding corporate rules where applicable within a group of companies.

12.3 By registering a wak100 Account, you acknowledge that your Personal Data may be transferred internationally as described in this Clause, and you consent to such transfers as necessary for the provision of the Platform services.

13.1 wak100 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. The "Effective Date" displayed at the top of this document will be updated to reflect the date on which the revised Policy comes into force.

13.2 Where changes are material — for example, where we introduce a new category of data collection or a new purpose for processing — wak100 will provide advance notice via a prominent on-Platform notification or by email to your registered address at least 14 days before the changes take effect.

13.3 Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised Policy, you should cease using the Platform and request Account closure in accordance with the Terms & Conditions before the changes take effect.

13.4 We recommend bookmarking this page and reviewing it periodically to stay informed of how wak100 protects your Personal Data.

14.1 For any questions, concerns, or formal requests relating to this Privacy Policy or to the Personal Data wak100 holds about you, please reach out through the following channels:

• Live Chat: available 24/7 directly from the wak100 Platform — the fastest channel for urgent privacy concerns or Account-related data queries.
• Email: [email protected] — use the subject line "Data Rights Request" for formal data subject access or erasure requests, or "Privacy Concern" for general enquiries. Please allow up to 2 business days for an initial response.

14.2 When submitting a data rights request, please include your registered username and Account ID to allow us to verify your identity before actioning the request. This verification step is necessary to protect your data from unauthorised third-party requests.

14.3 Our support team is available in both English and Indonesian (Bahasa Indonesia) to assist Members across all regions of Indonesia. We are committed to handling all privacy-related correspondence with care, professionalism, and within the response timeframes committed to in Clause 10.